Effective Date: November 1, 2024

Daphne Inn Valencia is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard it, and your rights regarding your data. By using our website, contacting us via phone, email, or WhatsApp, or booking an accommodation with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process personal information necessary to provide and improve our services. This information may include:

• Personal Identification Information: Name, email address, phone number, WhatsApp contact, and mailing address.
• Booking Information: Accommodation preferences, arrival and departure dates, and any special requests or information related to your stay.
• Communication Information: Any messages, inquiries, or feedback sent through email, phone, WhatsApp, or other communication channels.

2. How We Use Your Information

We collect and use your information to:

• Process and manage your bookings, including responding to inquiries and arranging accommodations.
• Communicate with you about reservations, confirmations, and any other updates relevant to your stay.
• Improve our services and website based on user feedback and interactions.
• Comply with legal obligations, such as record-keeping and reporting requirements.

We do not sell, rent, or otherwise share your personal information with third parties for their marketing purposes.

3. How We Share Your Information

Your information may be shared with:

• Service Providers and Partners: We may work with trusted service providers to help us deliver our services, such as housekeeping, maintenance, and payment processing. These providers are required to handle your information securely and only for the specified purposes.
• Legal Obligations: We may disclose your information if required to comply with applicable laws, legal proceedings, or government requests.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no data transmission over the Internet or data storage system can be guaranteed as fully secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Retention of Data

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking

Our website may use cookies to enhance user experience. Cookies are small files placed on your device that help us analyze web traffic and improve our site. You may adjust your browser settings to refuse cookies, although this may affect your ability to use some parts of our website.

7. Your Rights

You have rights regarding your personal information under data protection laws, including:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You may ask us to correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, provided there is no overriding legal requirement to retain it.
• Objection and Restriction: You may object to or request a restriction on certain processing activities.

To exercise any of these rights, please contact us at info@daphneinnvalencia.com.

8. International Data Transfers

Since we are based in Spain, any information collected from outside the EU will be transferred to and processed in Spain. By using our services, you consent to this transfer and processing.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services constitutes acceptance of any changes.

10. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

Daphne Inn Valencia or Valencia City Roof Terrazas
Address: Avda. Burjassot 228, 46025 Valencia, Spain
Email: info@daphneinnvalencia.com
Phone: +34 123 456 789
WhatsApp: +34 123 456 789